Marwan Albalushi
Software Developer | Computer Science
Profile summary
Recent Computer Science graduate with foundational skills in software development and data analysis. Completed a capstone project building a web-based inventory management system using Python and SQL. Contributed to academic research by preparing datasets and documenting technical workflows. Committed to applying technical training to support engineering teams and solve practical problems.
Career highlights
Sales Performance: Exceeded monthly and annual sales targets for personal loans, mortgages, and credit cards by 80% while managing field sales and corporate tie-ups at Ahlibank.
Customer Service Excellence: Maintained an 85% first-call resolution rate at SalamAir while consistently exceeding upselling targets for flight add-ons and resolving complex customer complaints.
Regulatory Compliance: Ensured 100% adherence to Central Bank of Oman guidelines and internal KYC policies during the processing of financial applications and client documentation.
Professional Certification: Completed Contact Centre Training and Introduction to Project Management Professional certifications to support operational efficiency and client relationship management.
Key skills
Professional experience
Managed sales operations at Ahlibank, Oman, overseeing the acquisition and retention of clients across a diverse portfolio of banking products. Coordinates field sales, corporate partnerships, and community outreach to drive account growth while maintaining strict adherence to Central Bank of Oman regulatory standards.
- Exceeds monthly and annual sales targets for personal loans, mortgages, credit cards, and bancassurance by 80%.
- Increases customer acquisition through field sales, client referrals, and corporate tie-ups to expand the client portfolio.
- Maintains 100% compliance with bank policies, KYC requirements, and Central Bank of Oman regulatory guidelines during application processing.
- Delivers personalized financial consultations to build long-term client relationships, resulting in increased loyalty and repeat business.
- Resolves complex customer complaints and provides after-sales support to ensure service quality and client satisfaction.
Managed customer service operations at SalamAir, overseeing inbound and outbound communications regarding flight bookings, schedule adjustments, and travel inquiries. Executed end-to-end booking processes, payment collection, and issue resolution for complex travel disruptions.
- Achieved an 85%+ first-call resolution rate while maintaining 100% accuracy in booking and data entry.
- Resolved complex customer complaints regarding lost luggage and flight disruptions, consistently exceeding sales and upselling targets for flights and add-ons.
- Analyzed customer feedback to recommend service adjustments and streamlined internal processes to reduce average handling time.
Education
Business Administration